Why Office Experience Matters More Than Ever (and What It Means for Vacant Offices)

January 15, 2026
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Office vacancy continues to dominate conversations in commercial real estate. The question underneath it all is simple: does the workplace actually increase productivity, and if so, how do we get people to come back?

I’ve been thinking about this a lot lately based on my own experience working out of an Experience Center in Norristown. What stands out to me is that I wasn’t required to be there. I was invited. And because of that, I find myself wanting to come back again and again.

There’s something powerful about a space that’s designed intentionally for people, not just for desks and schedules. Energy matters. The atmosphere matters. The way a place makes you feel when you walk in matters. The team energy creates a sense of community. The indoor plants and natural elements bring a calm focus. The music, scent, and overall vibe make the space feel alive. And the staff doesn’t treat you like a transaction, but like you belong there. Most importantly, my creativity has unquestionably increased. I think more clearly. Collaboration feels natural instead of forced. I enjoy the work more than when I’m isolated, and that changes everything.

This experience reinforced something I’ve believed for a long time. People don’t avoid offices. They avoid uninspiring offices. If companies want people back, it can’t be about mandates or attendance policies. It has to be about experience. Spaces people choose, not endure. Environments that support both focus and connection. Offices that feel human, flexible, and energizing. I’m curious what others are seeing and feeling right now. What makes you want to go into the office, or stay away? Where do you feel most productive, creative, and engaged?

Would love to hear different perspectives.

#WorkplaceExperience #FutureOfWork #OfficeDesign #CreativityAtWork #CommercialRealEstate #ReturnToOffice #WorkplaceCulture

author avatar
Kevin Cybularz
Kevin is the President and founder of TWYN Real Estate. Since founding TWYN in July of 2018, Kevin has managed many of the most difficult real estate transactions in Philadelphia, the Delaware Valley and the United States. Kevin has diverse skillsets in brokerage, accounting, property management and operations. Kevin’s mission is to integrate his years in various skillsets in multi-faceted roles in commercial real estate and offer a unique customer experience. His lifelong goal is to make a positive footprint in this world.

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